Installation FAQ

Interference from Virusscanner (Kaspersky)

When you encouter an interference from your Kaspersky security software, try to disable the virusscanner plugin or add the following application files to the allow list:

  • C:\Windows\SysWOW64\OutlookDragDropToBrowser.EXT.dll
  • C:\Program Files (x86)\HUSS BV\HUSS Outlook drag & drop to Browser\x86\HUSS Outlook-drag-drop-to-browser.dll
  • C:\Windows\System32\OutlookDragDropToBrowser.EXT.dll
  • C:\Program Files (x86)\HUSS BV\HUSS Outlook drag & drop to Browser\x64\HUSS Outlook-drag-drop-to-browser.dll


How can I test after installation?

Just drag any email or attachment to our test page:

No files will actually be uploaded or stored, so don’t worry about that.

Is there a separate installer for 32bit or 64bit

The installer contains all files for both environments and autodetects the outlook version so you don’t have to worry about that.

When I drag drop a message to Firefox is it moved to "Deleted Items"

  • Make sure you update Firefox to the latest version
  • Reset Firefox to default settings:
    In the address bar type or paste:  about:support
    > Enter/Return
    > Click the button: refresh Firefox
  • Advanced option:
    In the address bar type or paste: about:config
    > Enter/Return
    > Click the button promising to be careful
    > In the search box above the list, type or paste autos and pause while the list is filtered
    > Double-click the browser.tabs.remote.autostart.2 preference to switch the value from false to true
  • A workaround for this issue is pressing ctrl while drag & drop the message

General FAQ

When do i receive the download url?

A download link will be emailed to you after your payment has been completed.

Are there additional costs?

The one time payment will give you a lifetime license. There are no additional costs.

I need installation support?

Please contact us to hire an engineer that is specialized in deploying our software in corporate environments.

Can I move a license to a new PC or other user?

Yes, we have a migration tool available from the “my account” page

FAQ didn’t solve your problem?

Please contact us