Step 1. Basic information

To test if everything works go to https://www.dragdrop.com/test/

If you have DragDrop installed for the first time make sure you restart outlook to activate the add-in. Check if the DragDrop tool is installed on your pc by opening a file explorer and search for this C:\Program Files (x86)\DragDrop\DragDrop for Outlook\x86 or x64 (this is depending on your installer). If you have done that check if your add-in is activated. You can do this by going to File -> Options ->  Add-ins, then you will see a dropdown menu like this:

If it’s active it will show up in the dropdown list, if it doesn’t show up please (re)install the plugin and check step 1 again. If this didn’t fix your problem proceed to step 2.

Step 2. Turn off other Add-ins

In this step you will disable all other add-ins to check if other add-ins might interfere with our add-in. To disable all other add-ins you will go to File -> Options -> Add-ins, the following screen will show up:

Then click on the go button you see marked in red. Then the following screen will show up:

Uncheck all other options besides DragDrop for Outlook and microsoft add-ins. After you have uncheck all other options(besides the mentioned options) make sure to click OK and restart your outlook. Then try to test if the add-in works this time. If it’s still not working proceed to step 3

Step 3. Try to drag while the virus scanner is temporarily disabled

This step is unnecessary if you don’t have a virus scanner running. But if you try to disable your viruscanner temporarily, it could be that he is the one causing the drag action won’t trigger. Disable your virus scanner restart outlook, and check if you can drag & drop now. If so you need to add the following application files to the allow list from your virus scanner:

If you use the enterprise edition from DragDrop:

  • C:\Windows\SysWOW64\DragDrop.EXT.dll
  • C:\Program Files (x86)\DragDrop\DragDrop for Outlook – Enterprise\x86\DragDrop.dll
  • C:\Windows\System32\DragDrop.EXT.dll
  • C:\Program Files (x86)\DragDrop\DragDrop for Outlook – Enterprise\x64\DragDrop.dll

Else you can find it here

  • C:\Windows\SysWOW64\DragDrop.EXT.dll
  • C:\Program Files (x86)\DragDrop\DragDrop for Outlook\x86\DragDrop.dll
  • C:\Windows\System32\DragDrop.EXT.dll
  • C:\Program Files (x86)\DragDrop\DragDrop for Outlook\x64\DragDrop.dll

If this didn’t fix your problem proceed to step 4.

Step 4. Sending us your debug information

If nothing of this step by step plan is working you can send us your debug information so we can see what is happing.

First open a file explorer and navigate to:

C:\Program Files (x86)\DragDrop\DragDrop for Outlook. If you are in the folder you will see the following screen:

You see the licenseinfo.exe if you run that exe you will see the following screen:

You will see your own keys and hardware ID filled in the boxes. If you hit show debug
information, you will see the following screen:


Copy paste the debug information, your license key, activation key and hardware ID in an email and address it to: support@dragdrop.com

We will get back to you within 2 business days
If you have a support license we will respond within 8 business hours (CET). If you have an urgent request please contact us by phone +31 (0)78 6911140 or use the chat if we are online